➕ What can I expect for the first visit?
During your initial visit, a comprehensive assessment of your physical function will be performed to devise a treatment plan based on your needs to work towards our mutually established goals. Frequency of therapy will then be advised depending on your condition for consistency and optimal results.
Best to come in loose comfortable clothings and inform us of any noteworthy medical history!
➕ Do I need a referral letter from a doctor?
A doctor’s referral is not obligatory for a physiotherapy session. However, if you do intend to seek insurance reimbursement, we recommend obtaining a doctor's referral before your visit or to check first with your insurer if you are covered and what the necessary documents required are.
➕ Do you provide cashless, direct billing services with insurance companies?
We are not able to and are not yet in partnerships with any insurer. However, majority of our clients do not have issues with their claims invoiced under Rehab Right and most insurers require you to self-pay first then submit for claim after.
Alternatively, we can review you at a clinic in the east, partnered with the following insurers:
AIA, Integrated Health Plans (IHP), Make Health Connect (MHC), iXchange, Mednefits, Fullerton health, Alliance Medinet, Magenta Wellness, Raffles Health and Great Eastern Insurance.
Here, direct billing under IHP and MHC may be possible if you are eligible for corporate billing.
We accept payments via PayNow. If you would like to use credit cards via a payment link i.e. Apple Pay, GrabPay, Google Pay, Visa, MasterCard, American Express and UnionPay, an additional 3.5% will be charged. If required, an invoice will only be issued after payment has been completed.
➕ How can I book an appointment?
Please leave us a message here or on WhatsApp and we will get back to you ASAP on our availability. If urgent, please give us a call. Do indicate if you would prefer to have therapy online, in-clinic or at home for us to better advise you on the location options and rates!
➕ What are your operating hours and rates?
In clinic therapy are by appointment basis only, usually available on weekday evenings and weekends - suitable for most working adults. Home therapy and tele-consultations are available on short notice and even after-hours. Please contact us for rates as it differs with clinic location and service engaged.
Our therapists are licensed professionals with extensive education, training and experience. If you have any additional questions or concerns, please feel free to reach out to us.